IT Support Analyst


Grade 6: £29,176 - £34,804 p.a.

Closing date

Dec 09, 2019 12:00PM



Are you experienced IT Support Officer looking for a new challenge? We are seeking a full-time IT Support Analyst to join the IT department at the Department of Engineering Science.

Reporting to the IT Service Delivery Manager, you will be working alongside the IT Support Officers and the Purchasing Assistant to deliver excellent service to our academic, student and administrative users of IT.

A key aspect of the role is working with colleagues in the IT Team to analyse common or important service tasks to identify ways of improving work across the whole team. You will be responsible to investigate the current processes and procedures, to report findings, and deliver new or improved processes and procedures.

You will also expected to Provide first- and second-line user support, including working with IT hardware, software, Audio-Visual support, computer and printer management and user accounts, primarily in a Microsoft Windows environment. In doing so managing a caseload of service incidents and standard change requests, ensuring that at all times requests are handled correctly and the service offering is to the highest standard

You will be predominantly located in Oxford city centre, though there will be expectations that you will also be situated at satellite sites for extended periods, in order to help analyse the special circumstances, which pertain to our Research environments. To identify standard work, which then can be transferred to the centrally based IT Support Team.

You should have excellent experience in hardware and software installation, fault finding and resolution in Windows operating systems. Good working knowledge of IT Support disciplines, and a strong focus and understanding of process driven procedures and projects.

You will also need excellent written communication skills; and the ability to document procedures, reports, etc. In addition, a strong customer focus, with constant awareness of trying to match the department’s expectation of IT.

In return, we can offer you a challenging and fulfilling working experience, with access to a wealth of support and training to help you both succeed in post and develop professionally. This is an exciting time to join the Department’s IT Team, which is going through a period of change and growth. This is a new role in the team and will take forward IT purchasing across the Department.

Informal enquiries may be addressed to David Christopher using the email address below.

For more information about working at the Department see:

You will be required to upload a covering letter/supporting statement, (describing how experience fit with the advertised position), CV and the details of two referees as part of your online application.

Only applications received before 12.00 midday on Monday 9 December 2019 can be considered. With interviews to be scheduled for week commencing 16 December 2019.

Contact name

David Christopher

Contact email